Dispute Resolution
Joe Ross Fair Trading Ltd. being a White label of Key to Markets NZ Limited (“KTMNZ”) doesn't have any client among the ones that direct to Key to Markets, so this page is about the Dispute Resolution scheme that Key to Markets NZ use and that we have copied here.

 

 

 Key to Markets NZ Limited (“KTMNZ”) is required to provide customers with a dispute resolution scheme. This is meant to provide customers with a formalis required to provide customers with a dispute resolution scheme. This is meant to provide customers with a formal structure to make and resolve a dispute or grievance.KTMNZ provides customers with the ability to formally make a complaint and provide feedback. If you are concerned about something, have feedback or would like to make a formal complaint please use the following steps.

 

Step 1 – Submit your complaint
Put your comments or complaint in writing and provide as much information as possible including your details (account number, name), dates, times, names of persons involved, what happened and anything else you feel is necessary to mention. When you are ready to submit your complaint, please email it to: compliance@keytomarkets.com.

Step 2 – Confirmation
Once you have submitted your complaint you will receive a confirmation email within 48 hours. The confirmation email will acknowledge the receipt of your complaint and will provide you with an approximate date by when you should receive a response from KTMNZ.

Step 3 – Response from KTMNZ
KTMNZ may request further information or have questions that need clarification. You will be notified and given an opportunity to respond. Once all the information has been gathered KTMNZ will issue a response with the company’s position on the matter and in most cases offer solutions for resolving the issue. Please note that whilst we aim to respond to a complaint within seven days, certain circumstances require due-diligence and have more than one party involved which can delay the process.

Step 4 – Resolution
If both parties are satisfied with the outcome a letter will be sent or emailed to the customer with the final resolution.

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Disclaimer

Risk disclosure: CFDs are complex instruments and present a significant risk of losing money quickly due to leverage. 71% of retail investors lose money due to CFD trading with this provider.

Evaluate whether you understand how CFDs work and whether you can afford to take this high risk of losing your money.

Trading in forex, CFDs and other derivatives is extremely speculative and involves a high level of risk. You can lose your entire capital. These products are not suitable for everyone and you should make sure you understand the risks involved in these products. You should seek independent advice if necessary. Only speculate with money you can afford to lose. 

Joe Ross Fair Trading operates solely as a marketing vehicle and is a referral for Key to Markets.

JR Fair Trading acts only as a marketing website and does not keep any trace of its visitors who are managed independently, already at the time of registration, by  Key to Markets through the web address www.joerossft.com which is a white label address dedicated to promoting only the marketing activities of Key to Markets.

This site should not, therefore, be understood as aimed at soliciting savings from the public and the strategies offered should only be considered as tools for studying the financial markets.

Accounts that are opened through Joe Ross Fair Trading are opened directly with Key to Markets which holds the licenses to conduct its business as an ECN Broker.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with us.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.